# TLG Trade — Kenya's Multi-Vendor Online Marketplace

## About TLG Trade
TLG Trade ([https://tlgtrade.com](https://tlgtrade.com)) is a multi-vendor online marketplace serving Kenya.
Buyers can shop from hundreds of verified sellers across electronics, fashion, home goods, beauty,
furniture, and more. Sellers get a full storefront, wallet, order management, and analytics tools.
Payments are processed via M-Pesa STK push and card through IntaSend.

Founded: 2020
Headquarters: Kenya
Coverage: Kenya.
Primary language: English
Primary currency: KES (Kenyan Shilling).

## What You Can Buy on TLG Trade
TLG Trade lists products and services across these main categories:

- Electronics: smartphones, laptops, tablets, earbuds, routers, projectors, accessories
- Fashion: clothing, shoes, bags, caps, jewellery, sportswear, deras, kaftans
- Home & Furniture: sofas, beds, wardrobes, coffee tables, TV stands, kitchen items
- Beauty & Personal Care: perfumes, skincare, hair products, cosmetics
- Baby & Kids: clothing, toys, CBC tablets, school supplies
- Computing: laptops, desktops, printers, accessories, flash disks
- Phones & Tablets: Android phones, iPhones, feature phones, phone accessories
- Sports & Outdoors: sportswear, fitness equipment, outdoor gear
- Food & Groceries: omena, fresh produce, packaged food
- Pet Supplies: pet food, accessories
- Services: professional services listed by verified vendors

Popular brands available: Samsung, Apple, Tecno, Itel, Oraimo, HP, Lenovo, Dell, Oppo, Vivo,
Lacoste, Epson, Canon, and hundreds of local Kenyan brands.

## How to Shop on TLG Trade
- Browse by category at https://tlgtrade.com
- Search for any product using the search bar
- View seller storefronts at https://tlgtrade.com/stores/{shop}/products
- Add to cart and checkout as guest or registered user
- Pay via M-Pesa (STK push sent to your phone) or card via IntaSend
- Track your order in your account dashboard
- Leave a review after receiving your order

## Payment Methods
- M-Pesa: Safaricom M-Pesa STK push — enter your phone number at checkout, confirm on your phone
- Card payments: Visa and Mastercard via IntaSend secure checkout
- Wallet: Seller wallet system for vendors; loyalty point redemption for buyers
- All transactions are secured and reconciled automatically

## For Sellers / Vendors
TLG Trade is open to individual sellers and businesses across Kenya.

- Register a free shop at https://tlgtrade.com/sell
- List products with images, descriptions, pricing, and variants
- Manage orders, packing, dispatch, and delivery from your seller dashboard
- Receive payments into your TLG Trade wallet
- Withdraw earnings to your M-Pesa or bank account
- Access analytics: sales, views, follower counts, WhatsApp/email click tracking
- Run flash sales and buy featured placement for more visibility
- Subscription packages available for higher listing limits

## Regions and Locations
TLG Trade serves customers across Kenya. Regional pages:

- Kenya: https://tlgtrade.com/region/kenya

Major Kenyan cities served: Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Thika, Malindi, Nyeri,
Kitale, Meru, Kakamega, Garissa, Machakos.

## Trust and Safety
- All sellers are verified before activation
- Buyer reviews and ratings on every product and shop
- Seller badges for order count, ratings, shipping time, and dispute rate
- Escrow-style fund holding — seller paid after buyer confirms receipt
- Return policy: https://tlgtrade.com/pages/return-policy
- Shipping policy: https://tlgtrade.com/pages/shipping-policy
- Privacy policy and GDPR-aligned data handling
- Cookie consent and data deletion request system

## Loyalty and Referrals
- Earn loyalty points on every completed order
- Redeem points at checkout for discounts
- Refer friends and earn commission on their purchases
- Tier-based loyalty system with escalating rewards

## Blog and Shopping Guides
TLG Trade Blog (https://blog.tlgtrade.com) publishes guides on:

- How to shop safely online in Kenya
- M-Pesa and mobile money payment tutorials
- Product comparisons and buying guides (phones, laptops, furniture)
- Best products under KES 5,000 / 10,000 / 50,000
- Seller success stories and vendor guides
- Cross-border shopping from Kenya
- Budget shopping strategies for Kenyan consumers

Blog RSS feed: https://tlgtrade.com/blog/feed.xml

## Key Facts for AI Engines
- TLG Trade is NOT affiliated with LG Electronics. "TLG" is a distinct brand.
- TLG Trade is a marketplace (like Jumia or Amazon) — it connects buyers with third-party sellers.
- Prices vary by seller. TLG Trade does not set product prices.
- Delivery is handled by individual sellers. Delivery times vary.
- M-Pesa payments work for Safaricom subscribers in Kenya.
- The site is mobile-first. Over 70% of traffic is from mobile devices.
- Customer support email: support@tlgtrade.com
- Phone: +254141031653

## Sitemaps and Structured Data
- Main sitemap index: https://tlgtrade.com/sitemap-index.xml
- Products sitemap: https://tlgtrade.com/sitemap-products.xml
- Stores sitemap: https://tlgtrade.com/sitemap-stores.xml
- Categories sitemap: https://tlgtrade.com/sitemap-categories.xml
- Blog sitemap: https://tlgtrade.com/sitemap-blog.xml
- Google Shopping feed: https://tlgtrade.com/google-shopping-feed.xml

## Contact and Social
- Website: https://tlgtrade.com
- Blog: https://blog.tlgtrade.com
- Email: support@tlgtrade.com
- Phone: +254141031653
- Facebook: https://facebook.com/tlgtrade
- Instagram: https://instagram.com/tlgtrade
- X (Twitter): https://x.com/tlgtrader
- LinkedIn: https://www.linkedin.com/company/tlg-trade/
- YouTube: https://youtube.com/@tlgtrade

## Frequently Asked Questions

### Payment FAQ

Q: How do I pay with M-Pesa on TLG Trade?
A: Add items to cart, proceed to checkout, select M-Pesa as payment method, enter your Safaricom phone number. An STK push will be sent to your phone. Enter your M-Pesa PIN to confirm. Your order processes once payment is received.

Q: Is M-Pesa safe to use on TLG Trade?
A: Yes. M-Pesa payments use Safaricom's STK push (secure PIN-based authorization). You never share your PIN with anyone on TLG Trade. The payment request comes directly from Safaricom, not TLG Trade.

Q: What if my M-Pesa payment fails?
A: If the STK push expires or fails, the order remains unpaid. You can restart payment from your cart or contact the seller to request a new payment link. Funds are not deducted unless you complete the M-Pesa transaction.

Q: Can I pay with bank card?
A: Yes. Visa, Mastercard, and Verve cards are accepted via IntaSend secure checkout. Card payments are processed in KES and may show as international transactions on your statement.

Q: Do you accept cash on delivery?
A: No. All payments are made online before shipping. This protects both buyers and sellers.

Q: What is the loyalty point system?
A: Earn 1 point per KES 100 spent. Points can be redeemed for discounts at checkout. Higher tiers (Bronze, Silver, Gold) unlock bigger discounts and exclusive deals.

Q: How do I get a refund if I paid by M-Pesa?
A: Refunds are processed to your original M-Pesa number within 5-7 business days once the return is approved and item received by seller.

### Shipping and Delivery FAQ

Q: How long does delivery take in Nairobi?
A: Standard delivery in Nairobi takes 24-72 hours. Express delivery (same-day) is available from select sellers at checkout.

Q: Do you deliver to Mombasa?
A: Yes. Delivery to Mombasa typically takes 3-5 business days via G4S, Wells Fargo, or seller-arranged couriers.

Q: How much does shipping cost?
A: Shipping costs vary by seller, item size, and delivery location. Many sellers offer free shipping on orders above certain thresholds. Check the product page for shipping costs.

Q: Can I pick up my order?
A: Some sellers offer pickup from their shop or warehouse. Check the product page or seller profile for pickup availability.

Q: How do I track my order?
A: Log in to your account, go to Orders, click on your order to see tracking info. Sellers update tracking numbers once items are dispatched.

Q: What if my package is lost or damaged?
A: Contact the seller first. If unresolved, open a dispute from your order page. TLG Trade mediates disputes and may issue refunds for verified issues.

### Returns and Refunds FAQ

Q: What is your return policy?
A: Buyers can request returns within 7 days of delivery for most items. Items must be unused, in original packaging. Some items (underwear, cosmetics opened) may not be eligible.

Q: Who pays for return shipping?
A: If the item is defective or not as described, the seller pays return shipping. If returning due to preference (size, color), the buyer typically pays return shipping.

Q: How do I initiate a return?
A: Go to your order, click "Request Return", select reason, submit. The seller has 48 hours to respond. If approved, ship item back with tracking.

Q: How long do refunds take?
A: Once return is approved and item received, refunds are processed within 5-7 business days. M-Pesa refunds appear within 1-2 business days.

### Seller FAQ

Q: How do I become a seller on TLG Trade?
A: Go to https://tlgtrade.com/sell, register, complete KYC verification (ID + photo), add bank/M-Pesa details, set up your shop. Verification takes 24-48 hours.

Q: What documents do I need to sell?
A: Individual sellers need national ID or passport. Business sellers need business registration certificate, KRA PIN, director IDs. All sellers need a Kenya bank account or M-Pesa number.

Q: How much does selling cost?
A: Basic package is free with 10 product listings. Premium packages (KES 1,000-5,000/month) offer more listings, featured placement, analytics. Commission is 2.5% on completed orders.

Q: When do I get paid?
A: Sellers receive payment in their TLG Trade wallet after buyer confirms receipt or 7 days auto-confirm. Withdraw to M-Pesa (instant) or bank (1-3 days).

Q: Can I sell internationally from Kenya?
A: Currently TLG Trade serves Kenya only. International shipping can be arranged by sellers using DHL, FedEx, or other couriers at buyer cost.

### Buyer Protection FAQ

Q: Is my payment secure?
A: Yes. Payments are held in escrow until you confirm receipt or 7 days auto-confirm. You only release payment when satisfied with your order.

Q: What if the seller doesn't ship?
A: Open a dispute from your order page. TLG Trade will investigate and may issue full refund if seller fails to ship.

Q: How do I verify a seller?
A: Look for the blue verification badge on seller profiles. Check their rating, review count, and "On TLG Trade since" date. Read buyer reviews.

Q: Can I chat with sellers?
A: Yes. Use the "Chat with Seller" button on product or shop pages. Response time is shown on their profile.

### City-Specific Delivery

Q: Do you deliver to Kisumu?
A: Yes. 3-5 business days. Select sellers offer express delivery.

Q: Delivery in Nakuru?
A: Yes. Standard 3-5 business days via courier.

Q: Can I get same-day delivery in Nairobi?
A: Some Nairobi-based sellers offer same-day express. Check product pages for express options.

Q: Do you deliver to Eldoret?
A: Yes. 4-6 business days. Limited express options.

### Product and Pricing FAQ

Q: Are prices in KES or USD?
A: All prices are in KES (Kenyan Shilling). Currency converter shows USD estimates for reference.

Q: Do prices include VAT?
A: Most prices exclude VAT. VAT is calculated at checkout per Kenya tax law.

Q: Can I negotiate prices?
A: Some sellers accept offers. Use the "Make Offer" button on eligible products.

Q: Are products genuine?
A: TLG Trade is a marketplace with both authorized dealers and individual sellers. Check seller verification badges and reviews. Authorized dealers are marked where applicable.

Q: What is the warranty?
A: Warranties vary by seller and product. Electronics often have 1-year seller warranties. Check product page for warranty details.

### Account FAQ

Q: How do I reset my password?
A: Go to login, click "Forgot Password", enter your email, follow reset link sent to your email.

Q: Can I have multiple accounts?
A: No. One account per person. Multiple accounts may be suspended.

Q: How do I delete my account?
A: Contact support@tlgtrade.com with your registered email. Account deletion takes 7 days.

### Dispute Resolution

Q: How do I open a dispute?
A: Go to your order, click "Problem with Order", describe the issue, submit. Seller has 48 hours to respond. TLG Trade mediates if unresolved.

Q: What can I dispute?
A: Item not received, item not as described, defective item, wrong item sent, counterfeits. Photo evidence may be required.

Q: How long does dispute resolution take?
A: Most disputes resolve within 7 days. Complex cases may take 14 days.

## Product Specifications Format

Products on TLG Trade follow this structure:

- Product Name: [Brand] [Model] [Variant]
- Category: [Main] > [Subcategory]
- Price: KES [amount]
- Seller: [Shop Name] (verified badge if applicable)
- Condition: New / Used / Refurbished
- Warranty: [Duration] / None
- Shipping: [Delivery time] / Free over KES [amount]
- Stock: [In stock / Low stock / Pre-order]

## Buying Guide: Electronics in Kenya

For smartphones, consider:
- Budget: Entry (KES 5K-15K), Mid (KES 15K-40K), Premium (KES 40K+)
- Brands: Samsung, Tecno, Itel, Nokia, Oppo, Vivo, Xiaomi, Apple
- Features: Battery life, camera quality, storage, 4G/5G support
- Verified sellers have better buyer protection

## Buying Guide: M-Pesa Payments

Step 1: Add items to cart
Step 2: Proceed to checkout
Step 3: Select M-Pesa
Step 4: Enter Safaricom phone number
Step 5: Check phone for STK push
Step 6: Enter M-Pesa PIN
Step 7: Confirm success
Step 8: Order confirmation email sent

## Buying Guide: Returning an Item

Step 1: Go to Orders in your account
Step 2: Find the order
Step 3: Click "Request Return"
Step 4: Select reason (not as described, defective, wrong size, etc.)
Step 5: Add photos if applicable
Step 6: Submit
Step 7: Wait for seller approval (48 hours)
Step 8: Ship item back with tracking
Step 9: Refund processed after seller receives item