How Returns Work on TLG Trade

TLG Trade is a marketplace where customers buy directly from independent sellers. Because each shop operates independently, return terms vary from shop to shop. TLG Trade does not process returns centrally.

What to Do If You Want to Return an Item

Contact the seller directly through their shop page or via the order details page.
Check the seller's individual return terms before purchasing — these are displayed on their shop profile.
Raise a dispute through your order if the seller is unresponsive.

TLG Trade's Role

While TLG Trade does not directly handle returns, we take buyer protection seriously. If a seller fails to honour a legitimate return request, you can escalate the issue through our support team and we will mediate on your behalf.

Contact Support

For disputes or escalations, reach us at support@tlgtrade.com.