1. Customer Support
For order help, delivery questions, refund concerns, or account issues, contact us directly by email or phone. When possible, include your order number so we can help faster.
- Email: support@tlgtrade.com
- Phone / WhatsApp: +254141031653
2. Seller and Business Support
Sellers can use the same contact details for onboarding support, product listing questions, policy clarification, and account-related assistance. We aim to respond with clear next steps instead of sending you in circles.
3. Support Hours
Our support team is available Monday to Saturday, 8:00 AM to 6:00 PM EAT. Messages received outside those hours will be handled on the next business day.
4. Business Information
- Business: TLG Trade Kenya
- Location: Nairobi, Kenya
- Use case: Marketplace support, policy questions, and order assistance